Jobs

To support the future growth of the Airport and the Customer Experience team, we are currently recruiting for Customer Experience Officers to join Leeds Bradford Airport in delivering an excellent one-stop customer experience from start to finish whilst maintaining exceptionally high standards.

The Customer Service team are a hardworking, fast paced, dynamic group and are the ambassadors of LBA®. The team’s responsibility is to create excellent first impressions of all customer journeys and leave all our customers with 100% satisfaction.

The role specialises in transporting and moving people from all on site car parks, welcoming customers to the airport terminal, running car-parking services including the Meet and Greet service. We also deliver the Passenger with Reduced mobility (PRM) service.

We have full time 42 hour a week and 21 hours part time vacancies.

Salaries range from £21,898.80 to £24,088.68 for full time, and from £10.949.40 to £12,044.34 for part time.

Main Responsibilities

To deliver the operational activities of

• PRM service
• Ambulift Driving and Operation
• All Car Park Operation Duties including moving of customer vehicles
• Landside Bussing (If you have a PSV Licence and valid CPC only, Training can be provided for the right candidate)
• Airside Bussing
• Control Centre operation

• To project a positive and professional image of the operation to staff, customers & business partners alike.

• Assist with the journey of PRM customers at all times, ensuring SLA is met and customer service levels are high. This could be greeting the customer, moving them through the terminal, or helping the customer on and off the aircraft.

• To operate and monitor the Parking and PRM computer systems.

• To deal with customers directly by answering queries and delivering excellent customer service.

• To safely move customers vehicles and park them securely, and make sure they are back ready for collection in a timely manner.

• To ensure that you drive morale and keep a clear communication line to staff, managers, other business partners and customers

Person Specification

·        Flexible and available for shift work, across a 24 hour period, on a roster pattern to suit the needs of the business.

·        Fluent English language capability, both written and spoken is essential.

·        Excellent customer service skills

·        Attention to detail and the ability to work in a busy environment.

·        Smart appearance

·        Good timekeeping and punctuality

·        Excellent communication with Customers, Airlines, Handling Agents and business partners

·        Resolve problems relating to customers

 ·        Good computer skills

·        Ensure all daily tasks are complete in a given timescale

·        Use mobile / PDA / Tablets Applications and web based programs

·        Ensure full compliance to Safe Operating Procedures

·        For driving duties, Full UK Driving License, held for a minimum of 3 years

·        Minimal Penalty points (3 or less)

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.

If you are interested in applying for this role, please forward your CV and Covering Letter to recruitment@lba.co.uk.

Closing date for all applications is 31st January 2023.

To support the Lounge team, we are looking to recruit Lounge Hosts to join Leeds Bradford Airport, to assist in providing a first class service to our Lounge customers.

We currently have part time vacancies available of either 21 hours and 28 hours per week on either a 3 on 3 off or 4 on 4 off shift pattern. Salaries start at either £10,949 for 21 hours or £14,599 for 28 hours.

Main Responsibilities

To meet, greet and check all passengers into the Lounges

To work in line with standard operating procedures including hourly, daily and weekly tasks which includes maintenance, cleanliness and compliance in the operation of the lounges

To maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.

To provide a food and drinks service in all lounges to customers

To prepare and serve alcoholic and non-alcoholic beverages in accordance with the airport alcohol policy.

To provide assisted service to passengers during their stay including knowledge and assisting with allergens and dietry requirements. Perform ‘back of house’ duties when catering staff members are not present or are busy.

Person Specification

A team player with customer experience being the utmost focus

Computer literate on mainstream PC applications including Microsoft office

Able to work on own initiative

Willing to work on a flexible basis as the hours of operation for the Lounge are 04.30am – 8.30pm.

You will be required to work a range of shifts. Early shifts can start as early as 4.30am and late shifts can finish as late as 8.30pm. Our Lounges are open 7 days a week. Shift patterns are worked on a 3 days on 3 days off rotation on either 21 or 28 hour contracted hours per week.

Please note you must be a minimum of 18 years old to comply with our alcohol service policy.

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.

If you are interested in applying for this role, please forward your CV and Covering Letter to recruitment@lba.co.uk.

Closing date for all applications is 31st January 2023.

To support the Cleaning team, we are looking to recruit a Cleaning Manager to join Leeds Bradford® Airport, to ensure all of our service standards are achieved across the terminal by delivering results in a fast-pace working environment.

Main Responsibilities 

-          Compliance checks

-          Local Audit processes

-          Completion of Fault Report/SIR (safety incident report) and data compliance forms

-          You will drive our team of Supervisors and in House Cleaners to deliver outstanding customer experience.

-          Create change in our current processes and find more suitable ways of working for our staff to become efficient in all they do.

-          Own the standard for the team and drive a culture that embraces this.

-          Create a team that excel in all they do and have passion for their roles.

-          Bring ownership and passion in to the team where pride in the job is essential

-          Deliver 1:1’s and other team meetings to discuss challenges and ways of working.

-          Have a can do attitude and don’t be afraid to get involved.

-          Own the relationships with our suppliers and drive cost and working efficiencies.

-          To support orders and act as a intermediary in the event of an emergency within the airports campus (Managing, communicating and co-ordinating).

-          Trained as a first Aider to assist with passenger and staff emergencies.

-          An understanding of each department ‘Risk Register’

-          Ensure all observations are reported/followed up and due focus given

-          Control the teams HSE agenda and ensure all COSHH and RIDDOR breaches are investigated and reported accordingly.

-          Proactive task allocation and planning

-          Good housekeeping

-          All reports are generated with timescales issued

-          Manage their part in the customer journey at LBA

-          Drive a customer first approach with their team

-          Ensure customers Health and safety is at the forefront of the team’s objectives

-          Deliver an open approach to the terminal for customer to ask questions.

Person Specification

Health and safety knowledge

Customer service skills or qualifications

Commercial awareness

Pro-active and have a ‘Can Do’ attitude

Self-motivated

Team player

Leadership skills

Work alone in stressful environments

Working shifts, based on 24/7 cover

Good written/verbal communication skills

Good computer literacy

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.

If you are interested in applying for this role, please forward your CV and Covering Letter to recruitment@lba.co.uk.

Closing date for all applications is 31st January 2023.

To support the Finance team, we are looking to recruit a Commercial Finance Analyst to join Leeds Bradford Airport, to join our growing Commercial Finance team, supporting the Head of Commercial Finance to deliver commercial insight to support business growth

Main Responsibilities

·           To ensure that the Finance Team is supported in delivering the overall team objectives.

·           To represent the airport with all key stakeholders in order to establish and maintain an outstanding reputation for the highest possible standards in all aspects of the department.   

·           To maintain the highest possible standards of integrity, customer focus, commitment to Leeds Bradford Airport, ensuring that our Vision, Values & Behaviours are at the heart of everything we do. ·         

·         Creating and producing regular reporting of KPIs of the whole business to support management decisions with a key focus on passenger numbers and revenue streams.

·         Providing commentary on key trends including passenger numbers, spend per head, ATV etc.

·         Taking ownership of headcount reporting and working with the business to understand any areas of challenge

·         Building and implementing data analytic/BI tools using Access or Qlik to provide detailed trend analysis on current year trends, vs. prior year, budget and forecast

·         Improving current 5 Year financial plan model through automation and simplification, to allow ease of use, sensitivity modelling and integration with the budget / forecast models

·         Supporting the quarterly forecasting process, from building quarterly model using robust data through to business partnering

·         Business partnering with Finance and non-Finance colleagues

·         Working with our IT team to support the data strategy roadmap specifically through adoption and use of Access Dimensions within the Finance team

  ·         To ensure that the Finance Team is supported in delivering the overall team objectives.

  ·         Support budgeting, forecasting and longer-term strategic planning across the company

  ·          Taking responsibility for ensuring the accuracy of reporting and making improvements to ensure all reporting is timely

Person Specification

·         Advanced Excel is essential including strong financial modelling skills and report building experience

·         Knowledge of Qlik, Access or other data analytics software skills

·         Qualified (CIMA/ACMA/ACA)

·         Commercial Finance experience preferable

·         Strong interpersonal skills to build key relationships with business partners

·         Ability to interpret financials into meaningful insight

·         Good commercial awareness

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.

If you are interested in applying for this role, please forward your CV and Covering Letter to recruitment@lba.co.uk.

Closing date for all applications is 31st January 2023.