Jobs

Leeds Bradford Airport is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year. 

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the future growth of the Airport, LBA recruiting for Customer Service Assistants to deliver an excellent one stop customer experience from start to finish whilst maintaining exceptionally high standards. 

Role Purpose 

The Customer Service team are a hardworking, fast paced, dynamic group, responsible for creating an excellent first impression of all customer journeys and leave all our customers with 100% satisfaction. 

The role specialises in transporting and moving people from all on site car parks, welcoming customers to the airport terminal, running car parking services including Viking off site facility & meet and greet service. We also deliver the Passenger with Reduced mobility (PRM) service. You will support all areas of the business, be trained to security standards to assist with passenger screening and safety and ensuring compliance of all arriving passengers. 

Key Responsibilities 

• To deliver the operational activities of 

PRM service 

Ambulift Driving and Operation 

All Car Park Duties 

Landside Bussing 

Airside Bussing 

Managing customer flow 

Visible Vehicle security patrols 

Security Duties 

• To project a positive and professional image of the operation to staff, customers & business partners alike. 

• To liaise and communicate with supervisor and team leader to ensure correct staffing level is being distributed to meet demand 

• To ensure all equipment & vehicles are in proper working order. 

• Perform a pre use equipment and vehicle check, report faults. 

• To follow the training requirements to ensure you are able to take full responsibility for your areas of work, and are fully conversant with the Safe Systems of Work. 

• Ensure you maintain a high standard following Uniform Wearing Instructions, also ensure PPE is worn and meets standard. 

• Assist with the journey of PRM customers at all times, ensuring SLA is met and customer service levels are high. 

• To operate and monitor the Parking and PRM computer systems. 

• To ensure that you keep a clear communication line to colleagues, managers, other business partners and customers.

Applicants should be flexible and available for shift work, across a 24 hour period, on a roster pattern to suit the needs of the business. 

Competencies 

• Excellent customer service skills.

• Attention to detail and the ability to remain focused in a busy environment. 

• Smart appearance 

• Punctuality 

• Excellent communication with Customers, Airlines, Handling Agents and business partners 

 • Full UK Driving Licence

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment.

If you are interested in applying for this role, please email your CV and Covering Letter to dan.king@lba.co.uk

Leeds Bradford® Airport is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year. 

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers. 

To support the future growth of the Airport, LBA is creating a new role to deliver an excellent one stop customer experience from start to finish whilst maintaining exceptionally high standards.

Role Purpose 

The Customer Service team are a hardworking, fast paced, dynamic group, responsible for creating an excellent first impression of all customer journeys and leave all our customers with 100% satisfaction. 

The role will specialise in transporting and moving people from all on site car parks, welcoming customers to the airport terminal, deliver the car parking service including meet and greet. Deliver the Passenger with Reduced Mobility (PRM) service, support all areas of the business, trained to security standards to assist with passenger screening and safety and ensuring compliance of all arriving passengers. 

Key Responsibilities 

To oversee and deliver the operational activities of :- 

PRM service 

Ambulift Driving and Operation

All Car Park Duties

Landside Bussing

Airside Bussing

Managing customer flow 

Supporting all areas of the business where required 

• To project a positive and professional image of the operation to staff, customers and business partners alike

• To supervise a team 

• To ensure the staffing levels do not exceed the budgeted figures

• Creating rota’s, highlighting rota shortfalls and seeking support

• Managing administration, schedule break times for team members and manage staff holiday booking requests 

• To ensure and audit all equipment & vehicles are maintained in proper working order. 

• To monitor the deployment of staff to ensure best possible utilisation of labour against daily demand for assistance, in line with forecast. 

• To identify the training requirements of staff to ensure they are able to take full responsibility for their areas of work, and are fully conversant with the Safe Systems of Work. To ensure training records are fully and accurately kept either by you, a Trainer or designated persons. 

• Performance measure and ensure all staff receives relevant training and development. 

• Ensure the appearance of the whole team is maintained to a high standard following uniform wearing instructions, also ensure PPE is worn and meets standard. 

• Oversee the boarding of PRM customers at peak times, ensuring SLA is met and customer service levels are high. 

• To support with the sickness and absence management processes for all staff

• Respond and reply to all airline, airport and customer communication within 24 hours. 

• To maintain and monitor the Parking and PRM computer systems, checking for accuracy and updating any data that is missing or incorrect 

• To undertake additional training such as first aid, IOSH, HR training, people management, other airport duties 

• To ensure that you drive morale and keep a clear communication line to staff, managers, other business partners and customers 

Applicants should be flexible and available for shift work, across a 24 hour period, on a roster pattern to meet the needs of the business. 

Competencies

• Excellent interpersonal and customer service awareness and skills are essential. 

• Attention to detail and the ability to remain focused in a busy environment. 

• Smart appearance 

• Punctuality 

• Excellent communication with Customers, Airlines, Handling Agents and business partners 

 • Proven history of successfully managing a team

 • Full UK Driving Licence

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment.

If you are interested in applying for this role, please email your CV and Covering Letter to dan.king@lba.co.uk

Front of House Lounge Host

Leeds Bradford Airport (LBA) is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through our doors every year. We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

Do you have a passion for delivering exemplary customer service? Do you want to be part of a team that works together to deliver a fabulous customer experience?

We are currently looking for enthusiastic people to join our team as Lounge Hosts to deliver a first class service to all our guests!

Contracts / Hours

  ·         Permanent and Seasonal (from March to October 31^st 2022) contracts available

    ·       21 hour and 42 hour contracts available on various shift patterns

Duties

·         Greeting and checking-in passengers to the Lounges

·         Ensuring the lounge is presentable at all times

·         Table clearing

·         Replenishment of refreshments throughout the day

·         Serving drinks from our fully stocked Bar

Key Requirements

·         Excellent customer service skills

·         Team player with the ability to work on your own initiative

·         Good communication skills and attention to detail

·         Punctuality and flexibility 

  ·       Previous hospitality experience advantageous, in particular bar service  

 Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment.  

If you are interested in applying for this role, please forward your CV and Covering Letter to mark.barber@lba.co.uk.  

Are you passionate about food?

Leeds Bradford Airport is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the future growth of the Airport, LBA is recruiting a Permanent Full Time Chef for their Lounge operation.

Do you want to be part of a team that works together to deliver a fabulous customer experience?

The Lounge is looking for an enthusiastic chef to join their catering / kitchen team to deliver fresh, home cooked food to our guests.

Duties

·         To prepare, cook and deliver food in accordance with the agreed menu and Lounge Operating Procedures.

·         Follow recipes and/or product directions for preparing and cooking all varieties of foods.

·         Operate a variety of kitchen equipment.

·         To ensure the food offering is presented to a high standard.

·         Maintain stock levels, receive delivery of supplies, ensure stored correctly, rotate and maintain.

·         To assist with stock counts and complete the appropriate documentation.

·         To complete required stock checks including temperature checks as per the required schedule and complete the appropriate documentation.

·         Assist with clearing and organising the kitchen ensuring a high standard of hygiene.

·         Dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.

·         To assist with designing menu’s, we welcome your ideas and creativity!

Key Requirements

·         A team player with the ability to work on your own initiative.

·         Good communication skills and attention to detail.

·         Flexible and punctual.

·         Focused and calm in a busy environment.

  ·       Qualifications and experience of working in a fast paced commercial kitchen is desirable.  

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment.  

If you are interested in applying for this role, please email your CV and Covering Letter to mark.barber@lba.co.uk 

Leeds Bradford Airport ® is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the future growth of the Airport, LBA is looking to recruit cleaning staff. We are looking for reliable and hard-working staff, with a professional attitude who will be courteous and welcoming to both passengers and staff at the Airport.

This role will be responsible for :-

·         Ensuring exceptional level of cleaning service is delivered across all areas of the Airport and to ensure all aspects of cleanliness exceed our customers’ expectations at all times.

·         Carrying out regular cleaning patrols of airport zones around the building both inside and outside of the terminal

·         Reporting any cleanliness and maintenance issues to the Cleaning Team Leader

·         Assisting departments with their reports of cleanliness issues and attend in an acceptable time to rectify the issue

·         Emptying waste bins or similar receptacles, transporting waste material to designated collection points

·         Sweeping floors with brushes or dust control mops

·         Mopping floors with brushes with or dust control mops

·         Mopping floors with wet or damp mops

·         Vacuuming and suction cleaning carpeted areas

·         Using electrically powered scrubbing and polishing machines to burnish, scrub, polish and spray clean floors

·         To dust, damp wipe, wash or polish furniture, ledges, window sills and external surfaces

·         Replenishing consumable items

·         Cleaning washrooms, including urinals, toilets and sinks

·         Using chemical agents as directed by the Cleaning Team Leader in the discharge of cleaning operations or maintenance procedures, in line with COSHH

·         Undertaking wall washing or inside window pane cleaning to a height no greater than body height plus an arms extension from floor level

Previous experience in a cleaning role, and knowledge of H&S legislations / COSHH is preferable but not essential.

This role requires flexibility as you will be working 6am – 6pm on a 4 on 4 off shift pattern.

Please note that successful applicants will undergo a CRB Check and will also need to undergo a 5 year employment and background check.

If you are interested in applying for this role, please send your CV and Covering Letter to Krystyna.mottram@lba.co.uk or Clint.chester@lba.co.uk

Leeds Bradford Airport ® is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.

With considerable demands expected for Summer 2022 and beyond, we are now looking to appoint exceptional individuals to support both passenger and staff safety across the business.

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To ensure Fire Operations remains effectively resourced, safe and compliant we are now seeking to appoint qualified Aviation Fire Fighters to join the team, who hold a valid certification of competence and ideally an LGV or HGV qualification.

The position requires you to work day and night shifts covering 24-hour operations, 365 days a year.  Fire Operations requires you to be fit in accordance with current medical standards for fire fighters at LBA, and undertake regular theoretical and practical training to validate competency and compliance.

Demonstrating initiative whilst embracing at times the arduous nature of the role, you will also undertake a wide range of general airfield duties.  Our program of continuous development will ensure that you are trained to the highest standard. We offer a competitive salary and career development opportunities.

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five-year checkable work history without any gaps of employment, and hold a current driving licence.

If you are interested in applying for this role, please forward your CV highlighting all relevant qualifications to recruitment@lba.co.uk or alternatively, this can be posted to the Human Resources Department at Leeds Bradford Airport, Whitehouse Lane, Yeadon, Leeds, LS19 7TU.    

Leeds Bradford Airport ® is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the future growth of the airport, we are looking to recruit a Revenue Manager to join our Commercial team at Leeds Bradford^® Airport, to manage the delivery of revenue for LBA’s in-house commercial products, notably Car Parks, Lounges, Fast Track and other ancillary areas.

In the role, you will:

·         Support the Manager, Commercial & Strategy in setting and delivering strategies, budgets and KPI’s across LBA’s in-house commercial products

·         Yield manage LBA’s in-house commercial products on a daily, weekly, monthly basis to deliver the revenue results required by the product owners

·         Monitor revenue/occupancy and undertake performance analysis on a daily, weekly and monthly basis to identify areas of focus/onward revenue progression

·         Provide detailed reporting to the product owners, identifying actionable trends and insights, which deliver demonstrable commercial gains

·         Identify new business opportunities and ways of working to continually improve LBA’s revenue performance

·         Continually monitor and review existing relationships, agreements and routes to market to ensure that LBA is maximising revenue at all times

·         Drive upgrades and add-on sales across the entire commercial function

·         Work across LBA’s booking engine to generate and continually improve tools to further understand and analyse the business

·         Work alongside the LBA marketing team to optimise the revenue opportunity in all communications

·         Manage the day to day operational relationships with LBA’s distribution partners such as Holiday Extras

·         Support the wider commercial team in the overarching objective to grow LBA’s total passenger number, increase aeronautical yields and increase non-aeronautical yields

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment.

If you are interested in applying for this role, please forward your CV to recruitment@lba.co.uk or alternatively, this can be posted to the Human Resources Department at Leeds Bradford Airport, Whitehouse Lane, Yeadon, Leeds, LS19 7TU.    

Leeds Bradford Airport ® is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the future growth of the airport, we are looking to recruit a Health and Safety Manager to join our team. 

Reporting to the Head of Health, Safety, Environment & Compliance, you will have direct involvement in managing, reviewing and driving the delivery of all aspects of Health and Safety (H&S) for LBA. 

This role will offer the opportunity to work in a hands on capacity, ensuring a safe workplace environment without risk to health, which complies with all relevant statutory and regulatory legislation.

The role operates as part of our Compliance team, operating across the whole airport and the main aspects of the role are :-

·         Support the Company to ensure we have appropriate safety management systems in place, which identify, mitigate and manage risks to our employees, customers and business partners, in accordance with legislation and best practice;

·         Assist in continuing to develop and maintain a culture in which individuals feel safety has a high value and that they are clear about responsibilities, safety aims and objectives within their areas and across the airport as a whole;

·         To coach and empower all staff and ensure they are informed, accept and deliver on their own responsibilities for H&S including co-ordination and delivery of H&S training;

·         Provide H&S advice, including safe systems of work, risk assessments, method statements and COSHH assessments and to promote and improve H&S working behaviours;

·         Proactively identify hazards and allocate actions ensuring closure and prevent future occurrences;

·         Monitor H&S performance, inspections and audits and keep H&S records and produce reports which suggest improvements;

·         Carry out investigations in the event of an incident/accident gathering evidence and keeping records

·         Advising on a range of specialist areas e.g. fire regulations, hazardous substances, noise and occupational diseases;

·         Keep up to date with new legislation and maintaining a working knowledge of all legislation.

The candidate will ideally possess :-

·         NEBOSH National Diploma in Occupational Health and Safety (or equivalent);

·         Experience of a range of H&S issues along with a sound knowledge of the associated regulatory framework and how it can be influenced;

·         H&S experience in a complex organisation, working with a range of stakeholders;

·         Excellent interpersonal / communication skills to build and maintain strong relationships with all stakeholders.

This is a challenging and exciting role working a Monday to Friday working pattern. 

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history.

If you are interested in applying for this role, please forward your CV and Covering Letter to Gemma Cosby, Head of Health & Safety, Environment & Compliance at gemma.cosby@lba.co.uk

Alternatively, this can be posted to the Human Resources Department at Leeds Bradford Airport, Whitehouse Lane, Yeadon, Leeds, LS19 7TU.   

Closing date for applications: 15^th January 2022

Team Member - Leeds Bradford Airport

You may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail. 

You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts and retail stores in airports, train stations, motorway service areas and other leisure locations. We cater for everyone too, from part time people to those looking for a career. Come and speak to us. 

We have some exciting and ambitious plans here at Leeds Bradford Airport and are looking for Full Time and Part Time permanent Team Members to come and join our teams across the following brands; Saltaire Bar, Cabin Bar, Burger King and Caffe Ritazza and more opening very soon! 

Everyone regardless of age starts on £10.07. Not only will you receive a competitive and attractive rate of pay, but we are also offering a fantastic incentive for our early birds! You will earn an extra £3 per hour for hours worked between 12am and 6am, bringing your rate of pay to £11.91 per hour! Additionally, when you start before 6am you will also earn an extra £1.20 per hour for the remainder of that shift! So, if you had a full-time shift between 3am to 11am, your weekly earnings would be up to £511 (that’s £24,518 a year!). 

We are looking for someone who is friendly, proactive, enjoys working with people and works well as part of a team. You don't need any experience to do well in this role, we'll teach you everything you need to know! 

What else can we offer you?

• There is travel support available to and from airport 
• Refer a friend scheme - get rewarded with £400 every time you successfully refer a friend
• Award winning training and development with access to apprenticeships 
• Build a career with us (did you know! 70% of our General Managers are internal promotions)
• Up to 75% employee discount on a variety of SSP brands and franchises across the UK including M&S, Starbucks, Burger King, Caffe Ritazza, Uppercrust, Millie’s Cookies and many more!
• A host of benefits such as discounts from numerous high street and online retailers and service providers; e.g. cinema tickets, travel, healthcare, leisure, shopping vouchers, cycle to work scheme - treat yourself or family members to gift cards from a variety of leading brands 
• 28 days holiday pro rata (including Bank Holidays) 
• Company Pension Schemes 
• We are a global company; the opportunities are never ending!

Please note that successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Due to some responsibilities within the Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

If you enjoy the hustle and bustle of a busy store, please apply now! Visit our careers website: https://www.sspcareers.com/uk/

Team Leader - Leeds Bradford Airport 

You may be wondering who are SSP? 

Well, we’re one of the best kept secrets in Hospitality and Retail. 

You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, cafes, food courts and retail stores in airports, train stations, motorway service areas and other leisure locations. We cater for everyone too, from part time people to those looking for a career. Come and speak to us. 

We have some exciting and ambitious plans here at Leeds Bradford Airport and are looking for Full Time and Part Time permanent Team Leaders to join and lead our teams across the following brands; Saltaire Bar, Cabin Bar, Burger King and Caffe Ritazza and more opening very soon! 

Everyone regardless of age starts on £11.20. Not only will you receive a competitive and attractive rate of pay, but we are also offering a fantastic incentive for our early birds! You will earn and extra £3 per hour for hours worked between 12am and 6am, bringing your rate of pay to £14.20 per hour! Additionally, when you start before 6am you will also earn an extra £1.50 per hour for the remainder of that shift! So, if you had a full-time shift between 3am to 11am, your weekly earnings would be up to £530 (that’s £27,586 a year!). 

As a Team Leader in our units, you will be responsible of the smooth running of the shift and coordinating duties, you will be training and supporting new members of the team and ensure all health and & food safety practices are followed so previous experience in similar role is essential. If you are friendly, approachable and have great initiative that’s a perfect start! Previous experience in a fast-food environment is desirable but not essential. 

If you are looking for a new challenge and you are ready to take the next step in your career, we would also love to hear from you! 

What else can we offer you? 

• There is travel support available to and from airport 
• Refer a friend scheme - get rewarded with £400 every time you successfully refer a friend
• Award winning training and development with access to apprenticeships 
• Build a career with us (did you know! 70% of our General Managers are internal promotions)
• Up to 75% employee discount on a variety of SSP brands and franchises across the UK including M&S, Starbucks, Burger King, Caffe Ritazza, Uppercrust, Millie’s Cookies and many more!
• A host of benefits such as discounts from numerous high street and online retailers and service providers; e.g. cinema tickets, travel, healthcare, leisure, shopping vouchers, cycle to work scheme - treat yourself or family members to gift cards from a variety of leading brands 
• 28 days holiday pro rata (including Bank Holidays) 
• Company Pension Schemes 
• We are a global company; the opportunities are never ending!

Please note that successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Due to some responsibilities within the Team Leader role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

How to apply? 

Visit our careers website: https://www.sspcareers.com/uk/

We have an exciting opportunity to join our new Accessorize store at Leeds Bradford Airport!

We are looking for individuals who are eager to deliver an excellent customer experience whilst working as part of a flexible team.

Successful applicants should have an interest in fashion and enjoy working in a fast-paced environment.

Excellent communication skills and previous experience within a customer focused role are essential.

We ask for flexibility across our working hours as shift patterns may need to change in line with the needs of the business. 

The roles we are recruiting for are part time with various hours available. 

Joining us your benefits would include

• A competitive salary
• Exciting bonus scheme
• We offer a Staff Uniform Allowance to our teams in store so they can have fun wearing our clothes and accessories
• A generous staff discount across Accessorize, Monsoon and Monsoon Childrenswear which can be used in our stores and online
• An additional day’s holiday to celebrate your birthday

If this all sounds great and this could be the role for you, let us know and apply today.

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Please contact us at recruitmentuk@monsoon.co.uk to request discuss any specific requirements.