Jobs

Role purpose:

Reporting to the Policy and Compliance Manager you will be responsible for monitoring all aspects of security compliance across the Airport, ensuring the Company meets its obligations for compliance under the National Aviation Security & Training Programmes (NASP/NASTP).

Working closely with the Security Training Manager and Policy and Compliance Manager to manage any Compliance or Operational issues which may arise from internal audit processes. 

Principal Accountabilities / Main Responsibilities:

Corporate

• To assist the Security Management Team in delivering corporate strategy in relation to aviation security to ensure all passengers receive a consistently high quality service to create an atmosphere which encourages commercial spend and generate repeat business.

Aviation Security

• To provide support to the Policy and Compliance Manager and Security Training Manager and to implement and oversee the Quality Assurance Programme to enable a dynamic approach as to how compliance standards are delivered

• To be responsible for the oversight of the AvSeC audit schedule for LBA ensuring compliance with regulations

·        To undertake audits of security and training documentation and recommend corrective actions where necessary with the Policy and Compliance Manager

·        To undertake regular checks, reviews, inspections, and audits of the security, training departments and ID Unit, reporting to management concerns about risk, vulnerabilities, and other security exposures, including misuse of Security Operating Procedures and non-compliance

·        To undertake CCTV audits in accordance with the LBA quality control schedule

·        Support in the maintenance of the LBA Corrective Action Plan

·        Support in the maintenance of the LBA NASP register

·        To provide support, if required, to both the Policy and Compliance and Training Managers in regulatory audits and inspections

·        Where external non-compliance is identified, support the Policy and Compliance Manager in investigations and recommend corrective action where necessary and perform checks to ensure rectification processes are in place and working effectively

·        Where internal non-compliance is identified, support the Policy and Compliance Manager to carry out remedial action and provide feedback as part of the Airport’s rectification response

·        To participate in security investigations and compliance reviews

·        To provide analysis of training and compliance data as necessary

·        To develop strategies and plans to enforce security regulatory requirements, and address identified risks

·        Write and deliver concise, accurate and thorough reports on security audit related findings

·        Update and communicate Security Instructions as required

·        To provide support to the Policy and Compliance and Operations Managers to update Security Operating Procedures as required

·        To provide support to the Policy and Compliance Manager on all AvSec quality control administration duties

·        To provide support with communicating any legislative change requirements from the DfT and CAA or other regulatory bodies, ensuring adequate operating procedures are created and continually reviewed

·        To provide support to the Policy and Compliance Manager in the future with the implementation and management of the Security Management System (SEMs) in accordance with DfT and CAA direction

• Working on initiative and to be proactive in forward planning, delivering fast paced responses to tight deadlines

• To carry out any other duties as may be reasonably expected.

Skills/ Knowledge/ Competencies

• Knowledge and understanding of relevant regulatory and local policies and AvSec plans

• Skills focus

• Interpersonal skills, communication skills, ability to persuade and influence

• Ability to plan and organise, together with a methodical and detailed approach

This job description is intended to reflect the post holder’s duties that would normally be expected to be undertaken. Owing to the nature of the post, the above duties are not exhaustive and the Company may require you from time to time to undertake additional duties within your capabilities. 

If you are interested in applying for this role, please forward your Covering Letter and CV to David Openshaw, Head of Security at the following email addresses Recruitment@lba.co.uk and avsecrecruitment@lba.co.uk or alternatively, this can be posted to the Human Resources Department at Leeds Bradford Airport, Whitehouse Lane, Yeadon, Leeds, LS19 7TU. 

Role Purpose

The role will incorporate both the operational and commercial overview, ensuring all of our service standards are achieved across the terminal by delivering results in a fast-pace working environment.

NB – This Role is a CAP700 post and requires competency assessment.

Key attributes to the role are as follows:

1. Health and safety knowledge
2. Customer service skills or qualifications
3. Commercial awareness
4. Pro-active and have a ‘Can Do’ attitude
5. Self-motivated
6. Team player
7. Leadership skills
8. Work alone in stressful environments
9. Working shifts, based on 24/7 cover
10. Good written/verbal communication skills
11. Good computer literacy

Responsibilities:

Safety/security and regulatory compliance

Completion of the following:

-        Compliance checks

-        Local Audit processes

-        Completion of Fault Report/SIR (safety incident report) and data compliance forms

Performance Management

-        You will drive our team of Supervisors and in House Cleaners to deliver outstanding customer experience.

-        Create change in our current processes and find more suitable ways of working for our staff to become efficient in all they do.

-        Own the standard for the team and drive a culture that embraces this.

Leadership

-        Create a team that excel in all they do and have passion for their roles.

-        Bring ownership and passion in to the team where pride in the job is essential

-        Deliver 1:1’s and other team meetings to discuss challenges and ways of working.

-        Have a can do attitude and don’t be afraid to get involved.

-        Own the relationships with our suppliers and drive cost and working efficiencies.

 Emergency Orders

-        To support orders and act as a intermediary in the event of an emergency within the airports campus (Managing, communicating and co-ordinating).

-        Trained as a first Aider to assist with passenger and staff emergencies.

Risk Management

-        An understanding of each department ‘Risk Register’

-        Ensure all observations are reported/followed up and due focus given

-        Control the teams HSE agenda and ensure all COSHH and RIDDOR breaches are investigated and reported accordingly.

General administration

-        Proactive task allocation and planning

-        Good housekeeping

-        All reports are generated with timescales issued

Customer Experience

-        Manage their part in the customer journey at LBA

-        Drive a customer first approach with their team

-        Ensure customers Health and safety is at the forefront of the team’s objectives

-        Deliver an open approach to the terminal for customer to ask questions.

Development

Projects

This job description is intended to reflect the post holder’s duties that would normally be expected to be undertaken. Owing to the nature of the post, the above duties are not exhaustive and the Company may require you from time to time to undertake additional duties within your capabilities.

If you are interested in applying for this role, please forward your Covering Letter and CV to Chris Wilkinson, Head of Customer Operations at Chris.Wilkinson@lba.co.uk or alternatively, this can be posted to the Human Resources Department at Leeds Bradford Airport, Whitehouse Lane, Yeadon, Leeds, LS19 7TU. 

Role Purpose

The role will incorporate both the operational and commercial overview, ensuring all of our service standards are achieved across the terminal by delivering results in a fast-pace working environment.

NB – This Role is a CAP700 post and requires competency assessment.

Key attributes to the role are as follows:

1. Health and safety knowledge
2. Customer service skills or qualifications
3. Commercial awareness
4. Pro-active and have a ‘Can Do’ attitude
5. Self-motivated
6. Team player
7. Leadership skills
8. Work alone in stressful environments
9. Working shifts, based on 24/7 cover
10. Good written/verbal communication skills
11. Good computer literacy

Responsibilities:

Safety/security and regulatory compliance

Completion of the following:

-        Compliance checks

-        Local Audit processes

-        Completion of Fault Report/SIR (safety incident report) and data compliance forms

Performance Management

-        You will take an active part in supporting our concessions and commercial teams in delivering the expectations to our customers.

-        You will drive the customer Experience and excel in face to face customer interaction.

-        Support the Airport Duty Manager to deliver a seamless customer experience.

Leadership

-        Support in the event of the terminal failures, (Evacuations, baggage belts, X-ray machines), ensuring each scenario is being managed and all relevant parties are informed.

-        Inform and communication of delays, diverts and disruption, updates to senior teams

 Emergency Orders

-        To support/deliver orders and act as a contact in the event of an emergency within the airports campus (Managing, communicating and co-ordinating).

-        Trained as a first Aider to assist with passenger emergencies.

Risk Management

-        An understanding of each department ‘Risk Register’

-        Ensure all observations are reported/followed up and due focus given

General administration

-        Proactive task allocation and planning

-        Good housekeeping

-        All reports are generated with timescales issued

Customer Experience

-        Manage and control customer expectation for the following services, baggage delivery times, carrier handling delays, check-in desk manning and gate presentation.

-        Remain visible for our customer to deliver the LBA Vision for Customer Experience.

-        Support the ADM to customer processing requests to improve the customer relationships.

-        Create and Develop good working relationships with Partners that will deliver improvements to the Customer Journey.

Development

Projects

This job description is intended to reflect the post holder’s duties that would normally be expected to be undertaken. Owing to the nature of the post, the above duties are not exhaustive and the Company may require you from time to time to undertake additional duties within your capabilities.

If you are interested in applying for this role, please forward your Covering Letter and CV to Chris Wilkinson, Head of Customer Operations at Chris.Wilkinson@lba.co.uk or alternatively, this can be posted to the Human Resources Department at Leeds Bradford Airport, Whitehouse Lane, Yeadon, Leeds, LS19 7TU. 

Leeds Bradford Airport ® is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the future growth of the Airport, LBA is looking to recruit an Operations Planning Analyst.

The Operations Planning Analyst will be responsible for managing all short to medium term planning processes & supporting the operation to achieve business service level, maximising efficiency, and ensuring all compliance tasks are staffed across the airport operation.

You will analyse, monitor, and react to staffing forecasts, using dynamic optimisation of skills sets to avoid SLA failures, whilst supporting to help build a long-term resource planning model.

This role will also help oversee and implement a new ‘WFM’ (Workforce Management System) to the airport and ensure the system is being used to its full potential, whilst process mapping all relevant processes to ensure compliance.

Main Responsibilities

• Help implement, maintain, update, and provide support for the Workforce Management software for planning shift patterns and task/position management

• Support in creating & maintain relevant skill matrix’ for operational areas to assist with task management and scheduling

• Manage roster allocation process for new starters and leavers within the business

• Improve short-term Schedule efficiency by utilising tactical actions

• Work within operational budget and SLAs to monitor performance of staffing plans and forecasts

• Communicating to key stakeholders on expected intraday demand and capacity for short term planning

• Collate and analyse data from various sources and prepare reporting information with commentary and solutions to management team

• Challenge short-term forecasts and ensure accuracy above a required threshold, implement new reporting strategies on an ad-hoc basis

• Ensure report content validity and accuracy against requirements

Person Specification

• Previous experience of working in an Aviation or Transport environment is desired, although not essential

• Previous experience in a Scheduling or Tactical/Business Planning role is desirable

• Experience of using Workforce Management technology

• Strong stakeholder management skills, with the ability to engage at all levels within a business

• Excellent data analysis and reporting skills, with the ability to present this insight to wider business audiences & adapting data presentation methods as appropriate

• Strong customer focus, who is a proactive self-starter with a forward-thinking approach to driving insight and change

Contracted hours: Full Time, 37 hours per week, Monday – Friday.

Salary: Between £24,000 - £28,000 gross per annum.

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment.

If you are interested in applying for this role, please forward your CV to Dan Hunt, Operations Engineer at dan.hunt@lba.co.uk or alternatively, this can be posted to the Human Resources Department at Leeds Bradford Airport, Whitehouse Lane, Yeadon, Leeds, LS19 7TU.   

Leeds Bradford Airport ® is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the HR team and business recovery, LBA ® is recruiting a HR Advisor to play a key role in the HR department, providing a professional and efficient HR service to the business, its managers and employees.

The HR Advisor, reporting directly to the HR Manager, will help shape, drive improved Company performance through the implementation, and development of people related policies and strategies.

Main Responsibilities

• Providing general and confidential administration support for all areas of the Company.  

• Work with the HR team to deliver a value adding HR service, which supports the achievement of the Company’s objectives and strategy, whilst ensuring that best practice is adopted with regard to the implementation of people management systems and practices.

• Provide first line and responsive HR support, coaching and guidance to line managers on employment relation issues to ensure legal compliance and minimise business risk.

• Provide first line support to managers in all aspects of people management, including performance processes and career development, to ensure the effective leadership and management of people at all times.

• Support the HR Manager in all aspects of people management, including managing grievance, discipline, and the termination of employment, as and when required.

• Support the HR Manager with consultation and negotiation meetings, as required.

• Support the HR Manager in advising the Company on the implications of current and proposed employment law, ensuring personal knowledge is kept up to date and that Company HR policies and employment practices remain compliant.

• Support the HR Manager with sickness absence management across the company and the occupational health process.

• Support recruiting managers with all areas of recruitment, as and when required.

• Run the Company’s induction programme for new employees into the business, as and when required.

• Assist in day to day queries from employees and managers, in person or via mail, being involved in resolving more complex queries or escalating to the HR Manager as and when required.
• Assist the HR administration team with any admin duties, as and when required.  

• Assist the HR Manager with reporting and analysis of information where required.

• Assist the HR and Payroll department in any ad-hoc projects, as and when required.

Person Specification

• CIPD Level 5 qualification is desirable or demonstrable equivalent experience.

• Previous experience of working in a HR environment is essential.

• Proven experience of providing a HR generalist service is desirable but not essential.

• Demonstrable experience of providing high quality advice and guidance to managers on people management matters.

• Excellent verbal & written communication.

• Exceptional interpersonal skills.

• Excellent organisational skills, accuracy and attention to detail.

• The ability to work in a fast-paced environment, managing multiple priorities to meet critical deadlines.

• Good knowledge and experience of Microsoft.

• Ability to work on own initiative, as well as part of a team.

• Proactive and flexible.

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five-year checkable work history without any gaps of employment.

Salary: Between £28,000 - £29,000 gross per annum.

If you are interested in applying for this role, please forward your Covering Letter and CV to Natalie Fisher, HR Manager at Natalie.fisher@lba.co.uk or alternatively, this can be posted to the Human Resources Department at Leeds Bradford Airport, Whitehouse Lane, Yeadon, Leeds, LS19 7TU.   

Closing date for all applications is 12 noon on Friday 03 June 2022.

Role purpose:

To be the primary point of contact for every LBA customer across all touchpoints, surprising and delighting them with each interaction and securing a positive customer perception in the catchment.

Key performance indicator:

The role is principally measured by LBA’s Net Promoter Score (NPS) and the total number of passengers using the airport on an annual basis.

Principal accountabilities / Main responsibilities:

·        To have a clear understanding of consumers and customers in the LBA catchment

·        To be an ambassador for the LBA customer, inspiring colleagues across the business to drive a positive customer experience and have a customer-first mindset

·        To execute LBA’s customer complaints process, utilising the most appropriate communication channel(s) for the situation

·        To formulate proactive social media messaging that adheres to the brand guidelines and supports LBA’s operational performance

·        To respond appropriately to customer reviews across all channels

·        To follow scripts and response/compensation matrices defined by the commercial team

·        To recognise complaints that can be dealt with immediately and those that require escalation

·        To answer booking queries, make changes and administer refunds where necessary

·        To ensure any new complaint handling regulations and legislative changes are followed, whilst identifying any consequential risks that could impact LBA

·        To assist in the delivery of LBA’s customer and marketing strategies

·        To support the Manager, Customer & Marketing in LBA’s ongoing market and customer research programmes, occasionally working with external third parties to explore current conditions, perceptions and sentiment

·        To aid the wider commercial team in the overarching objective of growing LBA’s total passenger numbers, and increasing both aeronautical and non-aeronautical yields

This job description is intended to reflect the post holder’s duties that would normally be expected to be undertaken. Owing to the nature of the post, the above duties are not exhaustive and the company may require you from time to time to undertake additional duties within your capabilities.

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment.

If you are interested in applying for this role, please forward your CV to recruitment@lba.co.uk or alternatively, this can be posted to the Human Resources Department at Leeds Bradford Airport, Whitehouse Lane, Yeadon, Leeds, LS19 7TU. 

Leeds Bradford Airport is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year. 

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the future growth of the Airport, LBA recruiting for Customer Service Assistants to deliver an excellent one stop customer experience from start to finish whilst maintaining exceptionally high standards. 

Role Purpose 

The Customer Service team are a hardworking, fast paced, dynamic group, responsible for creating an excellent first impression of all customer journeys and leave all our customers with 100% satisfaction. 

The role specialises in transporting and moving people from all on site car parks, welcoming customers to the airport terminal, running car parking services including Viking off site facility & meet and greet service. We also deliver the Passenger with Reduced mobility (PRM) service. You will support all areas of the business, be trained to security standards to assist with passenger screening and safety and ensuring compliance of all arriving passengers. 

Key Responsibilities 

• To deliver the operational activities of 

PRM service 

Ambulift Driving and Operation 

All Car Park Duties 

Landside Bussing 

Airside Bussing 

Managing customer flow 

Visible Vehicle security patrols 

Security Duties 

• To project a positive and professional image of the operation to staff, customers & business partners alike. 

• To liaise and communicate with supervisor and team leader to ensure correct staffing level is being distributed to meet demand 

• To ensure all equipment & vehicles are in proper working order. 

• Perform a pre use equipment and vehicle check, report faults. 

• To follow the training requirements to ensure you are able to take full responsibility for your areas of work, and are fully conversant with the Safe Systems of Work. 

• Ensure you maintain a high standard following Uniform Wearing Instructions, also ensure PPE is worn and meets standard. 

• Assist with the journey of PRM customers at all times, ensuring SLA is met and customer service levels are high. 

• To operate and monitor the Parking and PRM computer systems. 

• To ensure that you keep a clear communication line to colleagues, managers, other business partners and customers.

Applicants should be flexible and available for shift work, across a 24 hour period, on a roster pattern to suit the needs of the business. 

Competencies 

• Excellent customer service skills.

• Attention to detail and the ability to remain focused in a busy environment. 

• Smart appearance 

• Punctuality 

• Excellent communication with Customers, Airlines, Handling Agents and business partners 

 • Full UK Driving Licence

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment.

If you are interested in applying for this role, please email your CV and Covering Letter to dan.king@lba.co.uk

Lounge Host (Front of House)

Leeds Bradford Airport (LBA) is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through our doors every year. We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

Do you have a passion for delivering exemplary customer service? Do you want to be part of a team that works together to deliver a fabulous customer experience?

We are currently looking for enthusiastic people to join our team as Lounge Hosts to deliver a first class service to all our guests!

Contracts / Hours

  ·         Permanent and Seasonal (from March to October 31^st 2022) contracts available

    ·       21 hour and 42 hour contracts available on various shift patterns

Duties

·         Greeting and checking-in passengers to the Lounges

·         Ensuring the lounge is presentable at all times

·         Table clearing

·         Replenishment of refreshments throughout the day

·         Serving drinks from our fully stocked Bar

Key Requirements

·         Excellent customer service skills

·         Team player with the ability to work on your own initiative

·         Good communication skills and attention to detail

·         Punctuality and flexibility 

  ·       Previous hospitality experience advantageous, in particular bar service  

 Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment.  

If you are interested in applying for this role, please forward your CV to lounges@lba.co.uk

Lounge Host (Back of House)

Leeds Bradford Airport (LBA) is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through our doors every year. We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

Do you have a passion for delivering exemplary customer service? Do you want to be part of a team that works together to deliver a fabulous customer experience?

We are currently looking for enthusiastic people to join our team as Lounge Hosts to deliver a first class service to all our guests!

Contracts / Hours

  ·         Permanent or Seasonal (from March to October 31^st 2022) contracts available

    ·       37  hour contracts available on various shift patterns

Duties

·         Support Back of house with maintenance of standards, preparation and cleaning

·         Ensuring the lounge is presentable at all times

·         Table clearing

·         Replenishment of snacks and refreshments throughout the day

Key Requirements

·         Excellent customer service skills

·         Team player with the ability to work on your own initiative

·         Good communication skills and attention to detail

·         Punctuality and flexibility 

  ·       Previous hospitality experience advantageous, in particular bar service  

 Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year check-able work history without any gaps of employment.  

If you are interested in applying for this role, please forward your CV to lounges@lba.co.uk

Are you passionate about food?

Leeds Bradford Airport is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the future growth of the Airport, LBA is recruiting a Permanent Full Time Chef for their Lounge operation.

Do you want to be part of a team that works together to deliver a fabulous customer experience?

The Lounge is looking for an enthusiastic chef to join their catering / kitchen team to deliver fresh, home cooked food to our guests.

Duties

·         To prepare, cook and deliver food in accordance with the agreed menu and Lounge Operating Procedures.

·         Follow recipes and/or product directions for preparing and cooking all varieties of foods.

·         Operate a variety of kitchen equipment.

·         To ensure the food offering is presented to a high standard.

·         Maintain stock levels, receive delivery of supplies, ensure stored correctly, rotate and maintain.

·         To assist with stock counts and complete the appropriate documentation.

·         To complete required stock checks including temperature checks as per the required schedule and complete the appropriate documentation.

·         Assist with clearing and organising the kitchen ensuring a high standard of hygiene.

·         Dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.

·         To assist with designing menu’s, we welcome your ideas and creativity!

Key Requirements

·         A team player with the ability to work on your own initiative.

·         Good communication skills and attention to detail.

·         Flexible and punctual.

·         Focused and calm in a busy environment.

  ·       Qualifications and experience of working in a fast paced commercial kitchen is desirable.  

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment.  

If you are interested in applying for this role, please email your CV to lounges@lba.co.uk

Leeds Bradford Airport ® is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the future growth of the Airport, LBA is looking to recruit cleaning staff. We are looking for reliable and hard-working staff, with a professional attitude who will be courteous and welcoming to both passengers and staff at the Airport.

This role will be responsible for :-

·         Ensuring exceptional level of cleaning service is delivered across all areas of the Airport and to ensure all aspects of cleanliness exceed our customers’ expectations at all times.

·         Carrying out regular cleaning patrols of airport zones around the building both inside and outside of the terminal

·         Reporting any cleanliness and maintenance issues to the Cleaning Team Leader

·         Assisting departments with their reports of cleanliness issues and attend in an acceptable time to rectify the issue

·         Emptying waste bins or similar receptacles, transporting waste material to designated collection points

·         Sweeping floors with brushes or dust control mops

·         Mopping floors with brushes with or dust control mops

·         Mopping floors with wet or damp mops

·         Vacuuming and suction cleaning carpeted areas

·         Using electrically powered scrubbing and polishing machines to burnish, scrub, polish and spray clean floors

·         To dust, damp wipe, wash or polish furniture, ledges, window sills and external surfaces

·         Replenishing consumable items

·         Cleaning washrooms, including urinals, toilets and sinks

·         Using chemical agents as directed by the Cleaning Team Leader in the discharge of cleaning operations or maintenance procedures, in line with COSHH

·         Undertaking wall washing or inside window pane cleaning to a height no greater than body height plus an arms extension from floor level

Previous experience in a cleaning role, and knowledge of H&S legislations / COSHH is preferable but not essential.

This role requires flexibility as you will be working 6am – 6pm on a 4 on 4 off shift pattern.

Please note that successful applicants will undergo a CRB Check and will also need to undergo a 5 year employment and background check.

If you are interested in applying for this role, please send your CV and Covering Letter to Krystyna.mottram@lba.co.uk or Clint.chester@lba.co.uk

Leeds Bradford Airport ® is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

Role Purpose:

Reporting directly to the Senior Maintenance Engineer the Maintenance Engineer will play a key role in maintaining and repairing for new and existing assets within the terminal and outlying properties. 

The post holder shall take a hands on approach to ensure LBA can deliver an outstanding passenger experience through continuous improvement and maintenance of the current asset.

The post holder will be responsible to ensure all statutory maintenance and maintenance of the standards required as a UK CAA Approved Maintenance Organisation.

As part of a small team reporting into the Engineering Manager, working on a shift pattern of 3 on 3 off, the working hours will be 05.00 till 21.00 with the flexibility to cover holidays, you will also be required to cover on-call for any business critical issues.

LBA requires the successful applicant to access the ‘Critical Part’ at the Airport.  To obtain access the applicant must provide evidence of a continuous five-year work history, they are subject to a basic criminal record check which demonstrates you do not have a criminal record and they successfully complete a General Security and Awareness Training course.

Role Responsibilities & Main Duties:

 Install, maintain and repair of the HVAC services and fixtures associated with air handling units, single split AC units, VRF   system’s & DX system’s within the airport terminal and outlying properties.

 Inspection and planned maintenance of the systems in line with the manufacture’s guidelines & compliance.

 Be involved and be expected to input into a variety of planned and reactive maintenance tasks ranging from plumbing,   electrical, joinery, upkeep of baggage handling systems (including motors and belts) and other more general building   repairs / maintenance.

 Complete works in line with PPM programme along with a mixture of reactive maintenance and project work.

 Strong communication skills and the ability to work under pressure.

 Update and maintain equipment maintenance documentation, logs and produce fault reports and record events in   accordance with data capture requirements.

 Taking hands on approach when required to expedite and the restoration of any systems in the event of loss or impairment   of normal service and to prioritise such work in favour of safety related systems.

 Support the Head of Engineering and deputies when requested.  

 Flexible attitude on working hours covering leave and call out for major issues.

You will play a key role in maintaining/repairing and caring for new and existing assets within the terminal and outlying properties. You will take hands on approach to create a first class service, always striving to improve asset availability, performance and quality resulting in an improved passenger experience.

In addition to the above responsibilities and tasks, which the job normally entails, you may, from time to time, be required to undertake additional or other duties as necessary to meet the needs of the company’s business on either a temporary or a permanent basis. 

If you are interested in applying for this role, please forward your CV to Gavin Thompson, Engineering Manager at gavin.thompson@lba.co.uk or alternatively, this can be posted to the Human Resources Department at Leeds Bradford Airport, Whitehouse Lane, Yeadon, Leeds, LS19 7TU.   

Leeds Bradford Airport ® is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through our doors every year.

We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers.

To support the future growth of the airport, we are looking to recruit a Marketing Communications Manager to join our Commercial team at Leeds Bradford^® Airport, to secure a strong brand and competitive position in LBA’s catchment through the management and day-to-day delivery of LBA’s marketing communications across the entire business.

In the role, you will: 

·         Understand in detail consumers and customers in the LBA catchment

·         Formulate, execute, evaluate and develop LBA’s annual marketing communications plan, based on LBA’s marketing strategy and commercial priorities

·         Deliver the entirety of LBA’s marketing and internal communications across all channels, managing supporting agency relationships where necessary

·         Ensure the integration of different LBA channels in the delivery of multifaceted marketing campaigns

·         Build brand advocacy through relevant and loyalty-building marketing communications to different customer segments

·         Increase top-of-mind awareness of the LBA brand amongst consumers in the catchment, to activate latency and reduce surface leakage

·         Own the LBA brand, ensuring that all consumer-facing communication adheres to the brand guidelines

·         Control the marketing budget, measuring all marketing metrics, identifying cost efficiencies, and monitoring and following up on all marketing investments

·         Assist in the creation and delivery of LBA’s customer and marketing strategies

·         Support the Manager, Customer & Marketing in LBA’s ongoing market and customer research programmes, working with external third parties to explore current conditions, perceptions and sentiment

·         Aid the wider commercial team in the overarching objective of growing LBA’s total passenger numbers, and increasing both aeronautical and non-aeronautical yields

Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history without any gaps of employment.

If you are interested in applying for this role, please forward your CV to recruitment@lba.co.uk or alternatively, this can be posted to the Human Resources Department at Leeds Bradford Airport, Whitehouse Lane, Yeadon, Leeds, LS19 7TU.    

Salary:                                     £22,172

Location:                                 Leeds Bradford Airport

Remuneration Package:         Company benefits, discounts on merchandise, staff social events

Summary of Role:

We currently have an opportunity for a Retail Sales Associate to join our retail teams based at our fabulous stores across the Leeds area. This is an excellent opportunity for driven individuals who relish a challenge and are driven to succeed.

You will work as part of a team to welcome and serve customers in the store. You will advise customers, help them find specific items, make suitable recommendations, and complete their purchases by identifying customers' needs.

Main Job responsibilities:

·        Receiving, unpacking, and arranging new shipments from suppliers and vendors.

·        Arranging and labelling goods for display.

·        Assisting customers in finding the products they are looking for.

·        Processing customer payments at the checkout point/till.

·        Providing shopping advice and recommendations to customers

·        Cleaning and replenishing the store.

·        Supervise opening and closing of the store at the appropriate time.

Equality & Diversity:

As we are a diverse organisation that respects differences in race, ethnicity, religion or belief(s), gender, gender identity or expression, sexual orientation, marital status, disability, age or with regards to pregnancy or maternity, we welcome all applications. We want everyone to feel valued and included in the football community and achieve their full potential. Leeds United is opposed to any form of discrimination and commits itself to the redress of any inequalities by taking positive action where appropriate.

Safeguarding & Recruitment:

Leeds United is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff to share this commitment. All staff, whatever their role, will receive safeguarding training and be expected to champion the culture of 'safeguarding is everybody's responsibility.

All applications can be emailed to Lynsey Farnworth, the HR Business Partner at lynsey.farnworth@leedsunited.com